FAQ's

Where do you ship to?

We ship worldwide with delivery guaranteed.

Before placing an order please note that tobacco laws are completely different in each country. 

There are countries where importation of Cuban goods or cigars are under Tax Policies. Make sure you know the applicable laws pertaining to the purchase and importation of Cuban Cigars from abroad. 


Estimated Time of Delivery

Canada: 15 Business Days

Europa: 5-10 Business Days

South America: 15 Business Days

Asia: 15 Business Days 

Rest of the World: 15 Business Days

We ship all boxes ONLY in original package.

Payment Methods

- Visa

- AMEX

- JCB

- Bank Wire Transfer

What happens if I am not satisfied with the Cigars you sent me?

We do offer a 100% satisfaction guaranteed, if by any chance you are not completely satisfied with the Cigars all you have to do is contact one of our Customer Service Representatives for further information. We DO NOT reimbursed orders declined by customers that simply dont want to pay taxes. Once again, we can´t be fully aware of each Domestic Customs Office around the world.

Can you smoke the cigar once they arrived?

Yes sure but we always recommend to let the Cigars rest at the Humidor for at least 2-3 weeks, in order for them to recover the flavor, aroma, combustion etc, the ideal temperature for the Humidor is 70% of humidity.

Do you require certificates for Cigar Importation? No, if the package is seized by Customs they will let you know about the Import Fees and required documentation.